Terms & Conditions
If you have any queries about using our website for shopping online, or if you have a query with your order, contact us at rcdproshop@gmail.com, call +44 (0)28 4372 2419 (09:00 to 17:00 GMT), or write to The Professional Shop, 36 Golf Links Rd, Newcastle, Co. Down, BT33 0AN, N. Ireland.
Security and Data Protection
You may access your registration information in our possession to review, modify or update such information, by emailing rcdproshop@gmail.com. Your information is held only as necessary to fulfil orders and may occasionally be used to send emails about new products or services offered by Royal County Down Golf Club. You may elect at any time to have your details removed from our database by emailing rcdproshop@gmail. com.
All transactions undertaken on this site are handled via Stripe.
Payment Methods
The following credit and debit cards are accepted: Visa and MasterCard. All prices are inclusive of shipping costs and UK VAT (20%).
Shipping and Customs
Shipping costs will be added to the bill before final payment. Local customs duty may be payable - this will be the responsibility of the customer. Orders over £100 will be entitled to free shipping, which will be added automatically during the checkout.
Availability and Delivery
It is our policy to turn orders around as soon as possible but please allow up to 28 days for delivery. Unless otherwise stated all items come direct from the Pro Shop. All items are insured for damage and loss in transit. In the case of an item being ordered before the web site can be updated to reflect it is out of order we will contact you to advise lead times or offer a suitable alternative.
Official Merchandise
The items sold on the website carry the official Royal County Down Golf Club crest and cannot be purchased officially from any other independent outlet or website.
Standard Returns
For any returns please contact rcdproshop@gmail.com within 28 days of receipt with a note of the defect and whether refund or replacement is required, whereupon we will provide details of where to return the item. Please note all items must be returned in original or equivalent packaging. We will pay the return charge if we sent the wrong item or if it arrived damaged.
This does not affect your statutory rights.
We advise that you insure any items you want to return as you will be liable for any items that are lost or damaged in transit when being returned.
Refund Policy
You have the right to cancel your order within 7 days of receipt.
If you are rejecting items for reasons other than defects or incomplete or incorrect delivery, you are still entitled to a full refund. You must return these via recorded delivery. We will not refund the return recorded delivery costs.
You must retain a copy of the recorded delivery receipt until such time as the refund /return on this item has been completed.
Items that are returned in an un-sellable condition (other than by reason of defect), will be subject to a re-stocking fee at our discretion.
Disclaimer Policy
Although The Royal County Down Golf Club Professional Shop has taken reasonable care to ensure that the information posted on this site is true and accurate in all material respects and that there are no other material facts the omission of which would make any of the information misleading, The Royal County Down Golf Club Professional Shopgives no warranty of any kind, express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement, to the extent permitted by law, with regard to the accuracy, timeliness or completeness of the information posted on The Royal County Down Golf Club Professional Shop.
Copyright Policy
The contents of our site are intended solely for personal use and may not be reproduced in any form without our written permission.